General Terms and Conditions - Status 01.01.2024

1. scope of application and contractual partner

These General Terms and Conditions (GTC) regulate the contractual relationship between the provider Parking-DUS.de LUAP Handels GmbH (hereinafter "Parking-DUS.de") and the customer (hereinafter "user"). Deviating GTC of the user are not recognized. These terms and conditions apply to the version valid at the time of the conclusion of the contract. On Parking-DUS.de we offer parking and transfer services near Düsseldorf Airport.

2. Conclusion of contract

A legally valid contractual relationship between the user and Parking-DUS.de is established when the user orders a paid service on our website and clicks the button "Order now with costs". The user will be informed about the respective chargeable service and the terms of payment before the contract is concluded. The user must have reached the age of 18. If a booking is made by third parties, they are liable together with the customer for all obligations under the contract.

3. Scope of services and service provision

Parking-DUS.de offers its customers a parking space for their vehicle in the vicinity of Düsseldorf Airport as well as a transfer service from the parking lot Hellersbergstraße 10A, 41460 Neuss to Düsseldorf Airport and back. Parking-DUS.de is obliged to provide the booked services according to the GTC. We reserve the right not to transport heavily intoxicated or rowdy persons as well as persons with conspicuous behavior. For the additional chargeable valet service, the vehicle handover takes place in principle at Terminal B in the departure area.

4. Prices and terms of payment

The charges incurred are payable in advance and at the time they are due without deduction. The user must pay the price valid at the time of conclusion of the contract without delay. The agreed price includes the statutory value added tax. By submitting the necessary information for the selected payment method, the user authorizes us to collect the amount at the time of booking. A paid service is automatically extended by the booked period (subscription) if it is not cancelled by e-mail or in writing before the end of the contract period. The cancellation period is 30 days before the end of the contract period. For prices, please refer to our price list on the website.

5. Cancellation, rebooking, no-show and right of withdrawal, early/late return

The provider allows its users to exercise their right of withdrawal at any time. The following provisions must be observed: Cancellations must be submitted to the provider in writing. Cancellations by telephone are not accepted.

The user can cancel free of charge up to 72 hours before the agreed start of the service at the latest. Cancellation can only be made in writing. Cancellation can only be made by post or to the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.. Cancellation to other e-mail addresses or by telephone is not possible. Parking-DUS.de will only waive any contractual claims for compensation in the event of a duly notified cancellation. Cancellation is deemed to have been delivered as soon as it has been received by Parking-DUS.de at the email address This email address is being protected from spambots. You need JavaScript enabled to view it.. If the cancellation is delivered after the free cancellation period has expired, the provider will charge 100% of the booking amount. If the customer does not show up, the above-mentioned cancellation regulations also apply.

The user must immediately notify the provider of any changed booking data and any associated change in parking space. This applies in particular to changed return dates. If the user wants to start the return early or late, he can extend the parking reservation at any time. In this case, Parking-DUS.de charges a daily fee of € 15.00 per day, which can be paid on the day of the return trip at the latest. A refund of partial amounts in case of early return is not provided by the provider and can not be claimed by the customer.

6. Liability and exclusion of liability of the provider.

Parking-DUS.de accepts no liability for damage caused by force majeure, internal and external disturbances, natural events, damage caused by animals or third parties. The parked vehicle is only insured through the user's motor vehicle insurance. Parking-DUS.de is not liable for damage caused by acts of courtesy (jump-starting, parking assistance) of its employees and/or vicarious agents.

For vehicle damage caused by other customers or third parties, there is no liability claim against Parking-DUS.de. Furthermore, Parking-DUS.de is not liable for vehicle damage that occurs to parked vehicles during the parking period, unless this damage was caused by Parking-DUS.de intentionally or through gross negligence.

Parking-DUS.de is also not liable for accidents caused by the customer or his driver involving damage to property and/or personal injury on the premises. Likewise, Parking-DUS.de assumes no liability for damage to the customer's luggage occurring in the course of the transfer carried out.

Parking-DUS.de endeavours to transport the user to Düsseldorf Airport at the time of arrival at the Parking-DUS.de location specified by the user. However, the timeliness of arrival at Düsseldorf Airport is not a subject of the contract. Claims for damages are excluded. If the user arrives at the Parking-DUS.de location more than 10 minutes later than the arrival time communicated by the user, no (punctual) transfer to Düsseldorf Airport will take place. The user must assert his or her claims for damages against Parking-DUS.de immediately before leaving the car park. After that, no further claims can be made. Liability for consequential damages is excluded. Parking-DUS.de also assumes no liability for objects left in the car. Claims for damages by the user and Parking-DUS.de are subject to the statute of limitations according to the legal regulations. We do not assume any guarantee for errors caused by our booking programme and will only pay for costs in the amount of the booking amount.

To the extent that the liability of Parking-DUS.de is excluded or limited, this also applies to the personal liability of the employees, workers, representatives and vicarious agents of Parking-DUS.de. The user must assert claims for damages against Parking-DUS.de immediately before leaving the parking space. No claims can be asserted after leaving the parking space. Liability for consequential damages is excluded, as is Parking-DUS.de's liability for objects left in the car.

Claims for damages by the user and Parking-DUS.de are subject to the statute of limitations according to the legal provisions. We do not assume any guarantee for errors caused by the booking programme and will only pay for costs in the amount of the booking amount. If the liability of Parking-DUS.de is excluded or limited, this also applies to the personal liability of the employees, representatives and vicarious agents of Parking-DUS.de.

7. Liability of the customer

The customer is liable for damages to legal assets of Parking-DUS.de or third parties caused by intentional or negligent behavior of the customer, his employees, his agents or accompanying persons on the premises of Parking-DUS.de. Likewise, the customer is liable for all damages caused by technical defects of the vehicle brought to the company premises, regardless of fault. This also applies if such defects were not recorded in the condition report of the vehicle or were previously unknown. The Customer shall also be liable for damage caused by technical defects of the vehicle parked on the premises, regardless of fault and even if such defects were not recorded in the condition report of the vehicle when it was taken over to the parking lot or were previously unknown.

8. Final provisions

The contract language is German and German law applies. We reserve the right to change our terms and conditions at any time. If individual provisions are or become invalid or incorrect, the validity of the remaining provisions shall remain unaffected. Otherwise, the statutory provisions shall apply. Please note that these terms and conditions may be continuously updated and adapted.